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Cyber Security refers to protecting your computer against virus, ransomware, hacks, phishing attacks, zero-day attacks and more. CUSA Care: Cyber Security for PCs, workstations, graphic stations, AutoCAD and servers we use SentinelOne EDR for your primary protection. (Endpoint Detection and Response). This is a managed system. CUSA Care: Cyber Security for Mobile devices like tablets and smart phones we use Bitdefender GravityZone. This is a managed system. The security system for PCs, etc. are interchangeable, meaning one could use Bitdefender for both PCs and mobile devices if desired.

Nearly half of all issues can be fixed by rebooting your computer. Computer reboot: A "reboot" means nothing more that turning off your computer, wait about 10 seconds, and turn it back on. If you have a printer issue: Many times, your print que (list of items to print- aka spooler) gets stuck. This means your computer's printer won't print. To fix this turn off your printer, reboot (above), turn your PRINTER back on first, then turn on the computer. This should clear the issue. If it doesn't call our REMOTE help specialist for a remote session. Wireless Printing issues: Reboot everything, turn off the Printer, turn off your router then your computer. Wait 5 minutes then turn on the router, the printer and then the computer. This should resolve many issues. However, wireless connections from a cellphone or mobile device can be tricky. Getting your mobile device to print, or resume printing, may require a reinstallation of the wireless system. In this case call for REMOTE help. REMOTE HELP DESK: 925-672-9989 a session charge may be required depending on your CUSA Care: subscriptions.

ComputersUSA is CUSA Care It is the service name we give to all our Managed Services (MSP) such as: Cyber Security - PC's and Servers Cyber Security - Mobile Devices (tablets/phones/etc.) Backup Offsite Private Servers (Not the cloud) Password Management Patch Management REMOTE Help Desk

We are an MSP. That means Managed Service Provider. An MSP provides services from respected US Based (in most cases-nothing from China) third-party vendors. We manage the day-to-day monitoring, updates, upgrades, installation and testing for you. We offer help to understand and use these services. Typically, the cost of managed services is the same or slightly more than getting these services direct from the providers. The big difference is you don't have to be a tech or computer genius to use these services, and you get local tech support if you have questions or issues plus our vendors give us management enhanced software. Local tech support involves speaking to US based support teams where our preferred language is English.

REMOTE is the ability to assist our customers with resolving software issues over the Internet. When you have our REMOTE Help software with one click we can connect to your computer (remotely) and see what you see and make corrections, repairs, edits etc. to your computer while you watch, or while you are away.

Protect your computer from malware by installing reputable antivirus software, keeping your operating system and applications updated, avoiding suspicious emails and websites, and regularly backing up your data.

We are different because of the way it works. There are three types of virus security systems in the world today. They are blacklist, whitelist and Artificial Intelligence (AI). We use AI to determine if an invasion is possible then mitigate it. Okay, so? The traditional blacklist method of detecting virus and malware attacks relies on matching the file "signatures" contained in a downloadable virus "definition" file that you run against every file on your computer. It tries to match your suspect file against the definition file. If there is a match then you LIKELY have a virus, Trojan, ransomware, etc. So, what's wrong with that? Well, several things, first is the download. The download file contains over 1 BILLION signatures that are defined virus. This takes time and you can't work until it's done. Second, your computer must scan and compare the files in the definition file against over 1 BILLION files, growing at 560 thousand every day. Lastly, when there is a match, you are usually asked what to do with the infected file. Quarantine it, delete it, or ignore it. The wrong answer can crash your computer. Then there is a whitelist. The lamest of them all. You tell the computer what constitutes a virus. Really. Good luck trying to determine what is and what is not a virus. No definition files, no clues, you make the call. Terrible. That brings us to AI. It looks at the application (app/program) you are running and thinks about what it should be doing, and if it's not doing it within the perimeters of the app/program then it is an infection, virus, malware, ransomware, etc. and AI mitigates it, kills it before it has time to deliver its payload. Done, no scans, no downloads, no decisions to make, and it won't slow your computer down while working. It works 24/7/365 every second of every day it's protecting you.\ What is this technology marvel? SentinelOne EDR. Exclusive through CUSA Care, US Made, Local Support.

Custom-built computers offer tailored performance, better quality components, and the ability to upgrade parts easily. They are designed to meet your specific needs, whether for gaming, business, or personal use.

Both brand named and custom computers from ComputersUSA are similar in that they both can be modified, updated, upgraded or built to order (your order). For example, you have a Dell or Lenovo computer (good choices by the way) we can add features such as RAM, faster CPU's, larger storage devices (SSDs), special USB ports, etc. Our custom computers are built with a purpose in mind for example let's say you want a game or graphics computer vs. an auto-cad computer, both are similar however the auto-cad computer requirements are different, and we address this differences and direct your resources to your purpose.

Copilot is automatically on your Windows computer, tablet or laptop. Access it two ways: In the EDGE browser an icon is located at the top of the browser far right; or it is located on your task bar at the bottom. Look for the logo: and click it. Ask your question as if you were talking to someone. For example, "Where is the best place to eat pizza where they support local sports?"

Microsoft VPN is free to use up to 5Gb of data monthly. Option: If you need help doing this, call us 925-672-9989 small one-time labor charge. Open Settings: Click on the Start menu and select "Settings." Go to Network & Internet: In the Settings menu, choose "Network & Internet." Add a VPN Connection: Select "VPN" from the left-hand menu, then click "Add a VPN connection." Fill in the Details: VPN Provider: Choose "Windows (built-in)." Connection Name: Enter a name for your VPN connection. Server Name or Address: Input the VPN server address provided by your VPN service. VPN Type: Select the type of VPN (e.g., PPTP, L2TP/IPsec, SSTP, or IKEv2). Sign-in Info: Enter your username and password or other credentials. Save and Connect: Click "Save," then select your VPN connection and click "Connect." For more detailed instructions, you can check out this guide or this resource. Let me know if you need help with any specific step!